REDTAG PROPERTY MITIGATION
A Division of Highly Favored Contractors Inc. | CSLB #1130391

PRIVACY POLICY

Effective Date: January 1, 2026
Last Updated: April 12, 2026

INTRODUCTION

RedTag Property Mitigation, a division of Highly Favored Contractors Inc. (“RedTag,” “we,” “us,” or “our”), is committed to protecting the privacy of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.redtagpropertymitigation.com or engage our services.

Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We collect information you voluntarily provide when you contact us via our website contact form, phone, or email, request emergency dispatch or schedule a service assessment, submit an insurance claim inquiry or documentation request, or communicate with our team regarding a mitigation project.

The types of information collected include:

– Full name and job title
– Company name and property address
– Phone number and email address
– Insurance carrier name, policy number, and claim number
– Description of property damage or emergency situation
– Any additional information you include in your communications

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

– IP address and general geographic location
– Browser type, version, and operating system
– Pages visited, time spent on pages, and referring URLs
– Date and time of your visit
– Device identifiers and screen resolution

This information is collected through cookies, web beacons, and similar tracking technologies. See Section 6 for more information on cookies.

1.3 Information from Third Parties

We may receive information about you from insurance carriers, adjusters, property management companies, or other parties involved in a mitigation project. This information is used solely to coordinate and deliver our services.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

– To respond to emergency dispatch requests and deliver mitigation services
– To communicate with you regarding active projects, scheduling, and project status
– To prepare Xactimate scopes, drying logs, moisture documentation, and insurance claim packages
– To coordinate with insurance carriers and adjusters on your behalf
– To send service updates, project documentation, and relevant communications
– To improve our website, services, and customer experience
– To comply with legal obligations, including California contractor licensing requirements
– To protect the rights, property, and safety of RedTag, our clients, and the public

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. HOW WE SHARE YOUR INFORMATION

3.1 Service Delivery

We may share your information with third parties directly involved in delivering our services, including:

– Insurance carriers and independent adjusters coordinating claim approval
– Industrial hygienists and environmental consultants involved in remediation clearance
– Subcontractors and licensed professionals engaged on a specific project
– Secure cloud storage and project management platforms used to manage documentation

3.2 Legal Requirements

We may disclose your information when required by law, regulation, court order, or government authority, or when we believe disclosure is necessary to protect our legal rights or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change and the privacy choices available to you.

3.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to complete active projects, and to comply with applicable legal and regulatory obligations.

Project documentation, including drying logs, moisture records, and insurance correspondence, is retained in accordance with California contractor record-keeping requirements and standard insurance claim documentation practices. When information is no longer required, we take reasonable steps to securely delete or anonymize it.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

– Secure encrypted connections (HTTPS) on our website
– Password-protected access to project documentation systems
– Restricted access to personal information on a need-to-know basis
– Regular review of our data collection and storage practices

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

We may use the following types of cookies:

– Essential cookies: Required for the website to function properly
– Analytics cookies: Help us understand how visitors interact with our website
– Preference cookies: Remember your settings and preferences

Most web browsers allow you to control cookies through their settings. You can choose to disable cookies; however, doing so may affect the functionality of certain parts of our website. We do not currently respond to Do Not Track signals from browsers.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including insurance carrier portals, industry associations, and reference resources. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

8. YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have the following rights regarding your personal information:

– Access: Request a copy of the personal information we hold about you
– Correction: Request that we correct inaccurate or incomplete information
– Deletion: Request that we delete your personal information, subject to legal obligations
– Objection: Object to certain uses or processing of your personal information
– Portability: Request that your information be provided in a portable format

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

– The right to know what personal information we collect, use, disclose, and sell
– The right to delete personal information we have collected from you
– The right to opt out of the sale of personal information (note: we do not sell personal information)
– The right to non-discrimination for exercising your privacy rights

To submit a California privacy rights request, please contact us at info@redtagpropertymitigation.com or call 888-RED-1-TAG (888-733-1824). We will verify your identity before processing your request.

10. CHILDREN’S PRIVACY

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services following the posting of changes constitutes your acceptance of the updated policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RedTag Property Mitigation
A Division of Highly Favored Contractors Inc.
CSLB License #1130391
Modesto, California
Phone: 888-RED-1-TAG (888-733-1824)
Email: info@redtagpropertymitigation.com
Website: www.redtagpropertymitigation.com

This Privacy Policy was prepared for RedTag Property Mitigation for use on www.redtagpropertymitigation.com. It does not constitute legal advice. RedTag recommends consulting with a qualified California attorney to ensure full compliance with applicable privacy laws.